In this role, you’ll utilize online platforms, develop strong client relationships, and execute strategies that drive results. If you’re an expert in online sales and customer engagement, we want you on our team!

Responsibilities:

• Product Promotion: Elevate the visibility of our software through digital channels like websites, social media, and online marketplaces, crafting impactful promotional strategies.
• Customer Development: Proactively engage and acquire potential clients via webinars, virtual networking, and online platforms, maintaining strong, long-term relationships through digital communication.
• Sales Target Achievement: Develop and implement both online and offline sales strategies to meet and exceed sales goals, tracking progress through CRM systems and digital tools.
• Online Customer Experience: Ensure a smooth and seamless customer journey from first interaction to post-sale support, facilitating product integration with customer platforms.
• After-Sales Support: Provide ongoing online support to enhance customer satisfaction and retention, addressing concerns through digital channels.
• Market Feedback & Analysis: Gather and analyze feedback from online customer interactions, using digital data to assist in optimizing products and marketing strategies.

Requirements:

• Exceptional Communication Skills: Able to clearly articulate product benefits in virtual and in-person settings, with strong listening skills to address client needs.
• Online Sales Expertise: Proven experience in online sales processes, with a solid grasp of e-commerce, lead generation, and digital marketing tools to drive conversions.
• Customer Engagement: Strong experience managing relationships through digital channels (email, live chat, social media) and delivering responsive support.
• Market Insight & Data Analysis: A deep understanding of market trends with the ability to use data to identify new opportunities.
• Customer-Focused: Committed to resolving customer issues through online support and ensuring successful product integration.
• Tech-Savvy & Adaptable: Quick to learn new software and digital tools, with the ability to adapt to the fast-paced online sales environment.
• Proven Sales Record: A track record of consistently achieving sales targets, especially through online platforms.

Preferred Qualifications:

• Experience in software sales, especially through online channels.
• Knowledge of CRM systems, online coordination, and digital sales tools.
• Familiarity with SEO, SEM, and digital marketing strategies to improve visibility and drive sales would be an added advantage.
• Fluency in English and Chinese is a plus.